Opening a support ticket has never been easier.

Please provide some information so we can assist you.

Did you know many support requests can be resolved in minutes?

Unfortunately, computer systems are machines, and like anything else in life, things can and do happen.  Here are several tips that may get you up and running immediately.

Try Rebooting Your Computer

Check our systems status page.

Login problem? Check your CAPS Lock key

Check your Internet connection.

Log off, and then back on Citrix

Give us a call.  We're here to help

Need immediate assistance?

Call us right away, we're always ready to help our valued customers.

Hours mon-fri 8:00am - 8:00pm



CALL 800-340-5780

Address: 4800 Spring Park Road, STE 16, Jacksonville, FL  32207

|   NOC 24x7

|   Emergency 24x7 

Call Us: 1.800.340.5780


Our Data Center Internet Carriers

Cloudstar does our very best to provide 100% carrier redundancy.  Unfortunately, the Internet can slow down in areas we cannot control.  Ask us to perform an Internet diagnostic to pinpoint problems.

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